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YB DVDS
Aug 22, 2006 12:07:23 GMT -5
Post by hedanicree on Aug 22, 2006 12:07:23 GMT -5
Okay, so I need contact information to get the DVDS. I know we had it on UYB, but um, I think that was one of are little morsels that was lost when it went down. So anyone have the address, contact information to get them? Just post it in this thread and I'll lock the contact information for future reference.
Dani
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YB DVDS
Aug 22, 2006 12:27:46 GMT -5
Post by jeantre16 on Aug 22, 2006 12:27:46 GMT -5
Insight Film Studios Ltd.
112 West 6th Avenue
Vancouver, British Columbia
Canada V5Y 1K6
ATTN: Annie-Claude Langlois
Office Coordinator Insight Film Studios
info@insightfilm.com
When I placed my order they cost just under $100 for the 13 episode set (that has extended/additional scenes).
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YB DVDS
Aug 22, 2006 12:44:08 GMT -5
Post by hedanicree on Aug 22, 2006 12:44:08 GMT -5
Gab had the info as well as forwarded it to me. I'm going to wait to verify that the information is still correct, then lock this thread for reference.
Dani
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YB DVDS
Aug 24, 2006 20:15:43 GMT -5
Post by hedanicree on Aug 24, 2006 20:15:43 GMT -5
Contact information is still correct. However, I spoke with someone named Lara. Your best bet is to e-mail them first to verify before sending, but otherwise the information, cost etc. is correct for US residents. The cost is slightly more within Canada (don't have a clue why). I was going to lock the thread, but I figure I'd leave it open in case there are any updates in the future.
Dani
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YB DVDS
Sept 6, 2006 14:37:54 GMT -5
Post by Jaded on Sept 6, 2006 14:37:54 GMT -5
I contacted them, and they gave me the price in Canadian dollars. Does that mean they want a check/money order in Canadian funds? And, if so, how do I do that?
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becca
New Member
Posts: 70
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YB DVDS
Sept 6, 2006 16:10:24 GMT -5
Post by becca on Sept 6, 2006 16:10:24 GMT -5
I would email them back and specify that you are in the States and they should send you a corrected invoice. It could be that they had accidently enclosed the wrong one and didn't realize it.
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YB DVDS
Sept 6, 2006 19:16:22 GMT -5
Post by hedanicree on Sept 6, 2006 19:16:22 GMT -5
Definitely email them and let them know because Lara gave me Canadian first then e-mailed me again, oh wait, Canadian or US and then gave me the US price, which is about $98.
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YB DVDS
Sept 11, 2006 13:26:07 GMT -5
Post by Jaded on Sept 11, 2006 13:26:07 GMT -5
I've sent several e-mails, but they stop responding as soon as I mention American dollars. I really want to see the deleted scenes, but this is getting annoying. Could I possibly borrow the DVDs from someone?
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YB DVDS
Sept 11, 2006 15:21:50 GMT -5
Post by jeantre16 on Sept 11, 2006 15:21:50 GMT -5
Jaded,
I PMed you...
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YB DVDS
Sept 11, 2006 18:09:47 GMT -5
Post by hedanicree on Sept 11, 2006 18:09:47 GMT -5
I've sent several e-mails, but they stop responding as soon as I mention American dollars. I really want to see the deleted scenes, but this is getting annoying. Could I possibly borrow the DVDs from someone? Jaded, you have to give them time. Keep in mind that the e-mail is info@ and if it's anything like our news@ for my work, then it's whoever gets a chance to go through the file. since you have the okay, you could send off for them. It's 98 US for it and I assure you, they are not trying to be rude or ignore you. In fact, I got mine today. I ordered them two weeks ago. But then again, I live in comfortable driving distance from Vancouver so things always get to me quicker when shipped form BC. |
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YB DVDS
Sept 11, 2006 18:47:50 GMT -5
Post by Jaded on Sept 11, 2006 18:47:50 GMT -5
hedani -
I did give them time. In fact, they responded in quite a timely fashion when I asked for the contact information. However, they were silent on the two e-mails I sent (one before, one after) about the price. I'm not being impatient; it's frustrating when they respond within a day to tell me where to send the check, but won't tell me how much.
jeantre-
Thanks very much; I think I'll try that.
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YB DVDS
Sept 11, 2006 21:15:12 GMT -5
Post by hedanicree on Sept 11, 2006 21:15:12 GMT -5
i took them a week to respond to me, which is why I said it's probalby a general email account like the news account at my work. And just because they received the other ones timely, doesn't mean they've gotten a chance to deal with the other ones. I just know how the multiuser emails are...sometimes the person checking doesn't have a clue what it's for, read it and then it takes forever for the right person to find it again. It's a lovely, pain the rear system.
I would go ahead and send $98 to the address we have in the thread with a note for what it's for, shipping address etc, plus contact information so they can get back to you if something is wrong. Trust me, it'll be fine.
Keep and eye on your account to see when the check goes through and then figure about two+ weeks, depending on where you're at (mine was only a week, but I live about 6.5 hrs driving from BC). The time Lara gave me was four to six weeks and I got them in two. Go figure.
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YB DVDS
Sept 17, 2006 15:45:15 GMT -5
Post by snowboardingchic on Sept 17, 2006 15:45:15 GMT -5
i sen't them an e-mail asking about the dvd about 1 or 2 months ago but i haven't gotten a responce..should i e-mail them again asking??
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becca
New Member
Posts: 70
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YB DVDS
Sept 17, 2006 20:42:47 GMT -5
Post by becca on Sept 17, 2006 20:42:47 GMT -5
I would, yes! When I had first emailed them, the person that does that part of it had been gone so it took a little bit, but it drew their attention more with a second email.
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YB DVDS
Sept 21, 2006 20:28:46 GMT -5
Post by snowboardingchic on Sept 21, 2006 20:28:46 GMT -5
alright.....thanx whats the e-mail again??
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